1 post tagged “and”

I have been using Amazon since its inception.  No more.  I can't even begin to tell you the frustration Amazon has caused me over a $20 camera charger.  Plus, I still have like 49,000 words to go in my novel, so I don't have much time.

It started when I tried to order a replacement charger for my Sony camera so I can take some sweet pics of my little buddy and 4 month old son, Quinn.

I ordered through Amazon, but the charger never came.

So I send Amazon an e-mail(very hard to do since their site is ridiculously cumbersome to navigate. 

Dudes,
Where is my adapter?  I haven't received anything and I ordered   
this a long time ago!

They wrote me this reply:

 Status:           
 Undeliverable as Addressed
 Your item was undeliverable as addressed at 12:40 pm on June 12, 2006   
 in  
 CHICAGO, IL 60613.
 It is being returned if appropriate information is available.
We used the address:

[name and address omitted]

Please, confirm.
Regards,
Eurus-wings

This reply is not from Amazon, but from one of their sub-vendors.  Great.  Now I am dealing with completely different assholes.  The address they used was my exact address.  So off goes the next e-mail:

That is the proper address.  Not sure why UPS had a problem delivering it. 
Thanks,

    Joe    

They write back:

     Hello,
Thank you for your letter.
We are ready to resend you the item in case you pay additional $5.00 to our paypal account info@resurs2.com
and please, give us your sufficient address.
Please, e-mail us your decision.
Regards,
    Eurus-wings

F-bombs, I already gave you the right address in the first place.

Eurus-wings,
That is the right address.  You guys screwed it up somehow.  Please resend the package ASAP.  It is either your fault or UPS's fault.  You guys work it out and get the package to me.  You should send me $5.00 for the time lost not owning the product.  Get your business in order.
  - Joe

This is what they have the audacity to write back after roughly 2 months with no charger and no camera.  This entire time I'm missing out on taking pictures of my newborn son:

Hello,
Thank you for your letter.
We believe, it is not our fault that USPS failed to deliver you the item.
So, we prefer to make you a refund without shipping cost and fee we
paid Amazon for your purchase.
Please, e-mail us if you have any other questions.
Regards,
  Eurus-wings

You have got to be kidding me.  So now I try to send a complaint to Amazon, but try getting any info to these schleps is like trying to get info out of Berlin in the 60s.

Amazon is stinking up the joint lately.  I used to like working with Amazon.  But the fact is that I don't feel confident in you anymore.  That is bad business for you considering my $3,000 purchase of a plasma TV will be going through someone else.
The lack of resolution from the following Amazon order is perplexing.  Until you do something to make this order right, I'm done with you.
Good Day,
     Joe

But this e-mail doesn't even go through.  Instead I get this crap form some douche named Varun:

Thank you for writing to us at Amazon.com.
I offer my sincere apologies regarding this situation, and assure that we will help as much as we can to make this shopping experience as satisfactory as possible.
Unfortunately, I was unable to determine the exact item name from the content of your e-mail message.
Please click the following link to write back to us with the exact name of the item or the order number, so that we will able to assist you better in this regard.
http://www.amazon.com/gp/help/contact-us/general-questions.html
 Please copy and paste the URL into your web browser to reach the specific page.
 When we receive the email from you using the form above, we will investigate and take any actions available to us to resolve the problem.
 Please be assured that all of us here are working very hard to provide a thorough, personal reply to each of our customers as quickly as possible.
Please let us know if this e-mail resolved your question:
 If yes, click here: http://www.amazon.com/rsvp-y?c=huugfbvy3347317689
 If not, click here: http://www.amazon.com/rsvp-n?c=huugfbvy3347317689
 Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
 To contact us about an unrelated issue, please visit the Help section of our web site.
Best regards,
 Varun S. Amazon.com Customer Service

Are you freakin serious?  I just sent you an e-mail with all the information and you want me to take the time to re-enter it into your crappy web-based e-mail system?  Get bent.  I have already wasted hours on this and missed hundreds of photographic moments with my family.  I am done with Amazon:

You guys are ridiculous.  I can not stand Amazon anymore.  Please close my account.

I can't even send you an e-mail?  I have to use your crappy, unwieldy website that is a freaking maze of useless links.

Here is the e-mail I tried to send three times but every time it gets bounced back to me and I am done.  Have a nice life, Amazon, Jeff Bezos, and the corporate idiots that came up with this customer "service" crap.

[previous e-mail string attached]

I'm shorting Amazon stock first thing in the morning.